Player Support Quick Answers Philippines Players

1340 FAQ – Everything You Want to Know, Answered Straight

Whether you are new to 1340 or a seasoned player with a specific question, this FAQ page is your fastest route to a clear answer. We have organised everything by topic — accounts, deposits, betting, rewards, and responsible gaming — so you spend less time searching and more time playing.

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Account Setup & Verification Deposits & Withdrawals in PHP Sports Betting Basics Rewards & Bonus Questions Mobile Access & App Info Responsible Gaming Tools 24/7 Support Available Account Setup & Verification Deposits & Withdrawals in PHP Sports Betting Basics Rewards & Bonus Questions Mobile Access & App Info Responsible Gaming Tools 24/7 Support Available

Accounts, Registration & Login

Setting up and accessing your 1340 account should be hassle-free. Find answers to the most common sign-up and sign-in questions right here.

Visit the Register page and fill in your full name, a valid Philippine mobile number, an e-mail address, and a secure password. Once submitted, a one-time PIN will be sent to your mobile number to verify your identity. Enter the PIN, and your account is immediately active. The entire process typically takes under three minutes on any phone browser.

You must be at least 21 years old to open an account and engage in any real-money activity on 1340. This requirement complies with Philippine gaming regulations and is strictly enforced. Identity verification may be requested at any point during your account lifetime, and underage accounts will be suspended without exception.

On the Login page, select the account recovery or "Forgot Password" option. Enter your registered mobile number and follow the instructions sent via SMS. You will receive a verification code that allows you to set a new password. Make sure to use the same number you signed up with, and act quickly as the code expires within a few minutes.

No. Each player is permitted one account only. Holding multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and any balances forfeited. If you are having trouble accessing your existing account, please use the recovery options or contact our support team rather than creating a new one.

Deposits, Withdrawals & Payment Methods

All transactions on 1340 are processed in Philippine pesos. Here is what you need to know about moving money in and out of your account.

1340 supports GCash, Maya, and selected online banking channels — all transacting in Philippine pesos. To see the full and most current list of supported payment options, visit the Finance page. Most deposits are credited to your account balance within minutes of confirmation.

Most withdrawals to GCash or Maya wallets are completed within the same business day, often within a few hours of request submission. Processing times may vary depending on the payment provider, the amount requested, and whether any additional verification is required on your account. There are no hidden fees charged by 1340 for standard withdrawals — what you request is what arrives in your wallet.

Minimum amounts for both deposits and withdrawals are displayed clearly on the transaction screens within your account dashboard. These amounts are set to keep things accessible for players across the Philippines regardless of budget. For the most accurate and up-to-date figures, refer to the Finance page or check directly in your account after logging in.

First, allow a few minutes for the transaction to process — most deposits are instant but occasional network delays can occur. If your balance has not updated after fifteen minutes and the payment was deducted from your GCash or bank, please take a screenshot of the payment confirmation and contact our support team. Provide your registered mobile number and transaction reference, and we will investigate and resolve it promptly.

Sports Betting, Games & Rewards

Got questions about how betting works, which sports are available, or how to make the most of your rewards? These answers should get you up to speed fast.

1340 covers a wide range of sports popular with Filipino players — including basketball (PBA and NBA), football (local and international leagues), boxing, volleyball, and more. Live in-play markets are available for major events, updating in real time throughout the match. The sports lobby inside your account is refreshed regularly, and new leagues are added based on player demand.

The Betting Tips page is updated regularly with match previews, form analysis, odds breakdowns, and strategic insights written specifically for players in the Philippines. Whether you are a first-time bettor or someone who places bets regularly, the tips section is a practical resource for making more informed decisions before you wager.

New members receive a welcome package upon making their first deposit. After that, the rewards programme includes cashback offers, reload bonuses, referral perks, and seasonal promotions. All active offers are visible inside your account under the Rewards section. For a complete overview of how the programme works and current promotions available to Philippine players, visit the Rewards page.

No app download is required. 1340 runs entirely through a mobile browser and is fully optimised for Android and iOS devices. The experience is smooth on 4G, 5G, or WiFi connections, and covers all features — sports betting, casino games, account management, deposits, and withdrawals. For more on the mobile experience and any available shortcuts, check the App page.

Responsible Gaming & Account Safety

Your wellbeing matters to us. These questions cover the tools and policies that help you stay in control while enjoying the platform.

1340 provides deposit limits, session time reminders, spending history access, the option to opt out of promotional messages, and self-exclusion — all accessible from within your account settings. These tools are designed to put you in full control of how and how much you play. For a detailed explanation of each tool and how to activate them, visit the Responsible Gaming page.

Self-exclusion is available directly in your account settings. You can choose a period ranging from 30 days up to permanent closure. During an active exclusion, you will be unable to log in, deposit, or receive any promotional communications. We take these requests seriously and will not attempt to re-engage you before your chosen exclusion period ends. Contact support if you need assistance initiating or managing an exclusion.

Yes. All personal and financial data submitted to 1340 is encrypted during transmission and stored securely. We do not share your information with third parties for marketing purposes. Our full data handling practices are described in the Privacy Policy. If you ever notice unusual activity on your account, contact our support team immediately so we can investigate and secure your account.

Still Have a Question We Did Not Cover?

Our support team is available around the clock to assist with anything not answered on this page. You can also explore the platform directly — register a free account and see how 1340 works for yourself. Everything is clearly labelled inside your dashboard, and help is always one message away.

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Must be 21 or older. Play responsibly. See our Responsible Gaming and Terms and Conditions pages for full details.